Rapport Logo

Rapport is a specialist company providing corporate organisations with high quality front and back of house guest services.

Our fully managed services include reception, concierge, client meeting rooms, switchboard and other call services.

Our ethos is based on creating rapport with our clients and their guests from the outset by anticipating their needs and providing outstanding service. It's not just what we do; it’s how we do it.

This approach has already been recognised and Rapport is now a multi-award winning company, with recognition including the Front of House Team of the Year in both the 2013 and 2014 Catey Awards - the Hospitality Industry’s ‘Oscars’, as well as a Two Star Rating by Best Companies in 2015, and also an award for being in the Top 30 Best Places to Work in Hospitality in both 2014 and 2015.

Rapport provides a unique experience for your guests, making them feel welcome, relaxed and leaving them with the perfect impression of your company every time.

Our highly skilled and fully trained teams ensure every experience is seamless.

Our call services teams take pride in answering the phone and it shows - you can hear the difference.

Our reception teams ensure your guests will be in expert hands as they are effortlessly assisted from their arrival to departure; you can be sure we’ve identified every key moment of their journey and anticipated their needs.

Rapport: it’s so central to
the experience that we made it our name.

A seamless
professional experience

We provide an intuitive service,
with a real focus on anticipating
your guests needs.

See the Rapport guest experience.

When guests speak about the impeccable service they receive it reflects positively on your company. This starts with the smiles we bring to every phone call and is all about aligning our service with your brand values.

We achieve this by using our very own industry leading training programmes and award winning e-learning platform.

Our dynamic senior management team all have a background in front of house operations in some of the finest five-star hotels and high profile corporate headquarters giving you access to unrivalled expertise.

An innovative spirit is at the heart of our commitment to continually improve every aspect of service for your guests. This means never standing still and seeing change as positive and invigorating.

We conduct quarterly forums, ensuring our clients and our teams are up-to-date with new thinking, new technology and new ways of working. Our people also have access to an online portal where they can share their ideas and opinions.

We create remarkable experiences for your guests. This begins with the ability to create rapport, a skill we detect when auditioning our Welcome Hosts. Only those with an intuitive service ethos are enrolled having been cleared by our high level security screening first.

Our award winning on-boarding programme lets our hosts know what's expected of them whilst we begin carefully nurturing their talent.

Being part of Compass Group, a world leading support services company, means you benefit from a big investment in systems and infrastructure yet as a specialist company we provide you with a tailored, personal service that you’d normally only expect from a small independent business.

The ‘Compass Service Framework’ gives access to a global community of best practice experts sharing their experiences of world class support services and new ideas on a regular basis. This ensures that standards are consistently high wherever we provide guest services.

Visit our best-in-class
sister companies,
Restaurant Associates
for inspirational food
and VSG for security.

The art of our service is anticipating the needs of your guests – even before they do. This saves time – possibly the most precious asset they have.

You can be certain that our teams will provide a remarkable level of personal service. They're trained to respond to individual needs and empowered to take ownership of the guest experience. Your Welcome Hosts will help save time and make life a little easier in any way
they can.

Our Impressions Guest Services Programme is run in conjunction with the UK’s leading customer experience and performance improvement company and has won many awards for its innovative approach.

You can trust us to stay on top of our game because we’re continuously reviewing the quality of your guest’s experience.

Regular feedback from our unique quality auditing programme using independent mystery shoppers and call monitoring is central to our success. In tandem, our bespoke online internal audits are conducted by our teams from neighbouring operations, helping to focus minds and plan specific, relevant training. This enables us to constantly improve the quality and consistency of the service you receive.

You love treating your guests in a unique way. But you need to focus your time and resources on your core business. This is where our fully managed service can really help. Simply leave everything to us.

Guest services consultancy
On-site call services
Reception management
Meeting-room reservations and management
On-site helpdesk

We also have the ability to provide an
off-site Call Services solution in our
offices in the Midlands, where our
dedicated management team oversee
a team of operators responsible for a
number of key clients.

Should you wish to complement your
guest services, you’re in the right hands.
Our sister companies are best in class
specialists in facilities management,
foodservices, security and cleaning.
Let us design a great solution for you.

We’re proud to count some of the UK’s most forward thinking companies as clients, from small boutique firms to large multi-site international corporations.

They all have one thing in common.
A passion for ensuring their guests
receive a remarkable experience.

Do you have what it takes to be brilliant?
At Rapport there is a real focus on the right attitude. Bring us your verve, your versatility and your vitality and we will help you shine.

CLICK HERE to see our current job opportunities


Gary Acheson

HR, Learning and
Development Manager

Add my contact details
+44 (0)20 7280 0708

24 Martin Lane
+44 (0)20 7280 0835

If you would like advice on improving your guest experience, you'll find us on LinkedIn. Let's share expertise. Alternatively, we can manage everything for you. It's what we excel at.

Greg Mace

Managing Director

Add my contact details
+44 (0)20 7280 0790

24 Martin Lane
+44 (0)20 7280 0835

© 2014 Rapport. All rights reserved.